PRIVACY POLICY
Forge Property Group Australia Pty Ltd recognises the importance of protecting the privacy and the
rights of individuals in relation to their personal information. This document is our privacy policy and
it tells you how we collect and manage your personal information.
WHAT IS YOUR PERSONAL INFORMATION?
When used in this privacy policy, the term “personal information” has the meaning given to it in the
Privacy Act 1988. In general terms, it is any information that can be used to personally identify you.
This may include your name, address, telephone number, email address and profession or
occupation. If the information we collect personally identifies you, or you are reasonably identifiable
from it, the information will be considered personal information.
WHAT PERSONAL INFORMATION DO WE COLLECT AND HOLD?
We may collect your name, mailing or street address, email address, telephone number, facsimile
number, age or birth date, profession, occupation or job title and any additional information relating
to you that you provide to us directly through our websites or indirectly through use of our websites
or online presence, through our representatives or otherwise and information you provide to us
through our service centre, customer surveys or visits by our representatives from time to time.
We may also collect some information that is not personal information because it does not identify
you or anyone else. For example, we may collect anonymous answers to surveys or aggregated
information about how users use our website.
HOW DO WE COLLECT YOUR PERSONAL INFORMATION?
We collect your personal information directly from you unless it is unreasonable or impracticable to
do so. When collecting personal information from you, we may collect in ways including:
Through your access and use of our website;
By telephone, letter, fax or email;
During conversations between you and our representatives;
By contracting with us;
By entering competitions, promotions or requesting information or material from us;
Completing surveys or providing feedback;
We may also collect personal information from third parties including:
From third party companies, such as credit reporting agencies, law enforcement agencies and
government entities;
Your representatives (lawyers, accountants and financial advisors);
Your employers;
Publicly available sources of information or any other organisations where you have given your
consent.
WHY DO WE COLLECT AND HOLD YOUR PERSONAL INFORMATION?
We collect, hold, use and disclose your personal information for the following purposes:
To provide products and services to you and to send communications requested by you;
To answer enquiries and provide information or advice about existing and new products or services;
To provide you with access to protected areas of our website;
To assess the performance of the website and to improve the operation of the website;
To conduct business processing functions including providing personal information to our related
bodies corporate, contractors, service providers or other third parties;
For the administrative, marketing (including direct marketing), planning, product or service
development, quality control, survey and research purposes of Australia Jinding Group Pty Ltd, its
related bodies corporate, contractors, franchisees, franchisees’ real estate agents or service
providers;
To provide your updated personal information to our related bodies corporate, contractors or service
providers;
to update our records and keep your contact details up to date;
To process and respond to any complaint made by you; and to comply with any law, rule, regulation,
lawful and binding determination, decision or direction of a regulator, or in co-operation with any
governmental authority of any country (or political sub-division of a country).
Your personal information will not be shared, sold, rented or disclosed other than as described in this
Privacy Policy.
TO WHOM MAY WE DISCLOSE YOUR INFORMATION?
We may disclose your personal information to:
Our employees, related bodies corporate, contractors, franchisees, franchisees’ real estate agents or
service providers for the purposes of operation of our website or our business, fulfilling requests by
you, and to otherwise provide products and services to you including, without limitation, web hosting
providers, IT systems administrators, mailing houses, couriers, payment processors, data entry service
providers, electronic network administrators, debt collectors, and professional advisors such as
accountants, solicitors, business advisors and consultants;
Suppliers and other third parties with whom we have commercial relationships, for business,
marketing, and related purposes; and any organisation for any authorised purpose with your express
consent.
We may combine or share any information that we collect from you with information collected by any
of our related bodies corporate (within Australia).
DIRECT MARKETING MATERIALS
We may send you direct marketing communications and information about our products and services
that we consider may be of interest to you. These communications may be sent in various forms,
including mail, SMS, fax and email, in accordance with applicable marketing laws. If you indicate a
preference for a method of communication, we will endeavour to use that method whenever
practical to do so. In addition, at any time you may opt-out of receiving marketing communications
from us by contacting us (see the details below) or by using opt-out facilities provided in the
marketing communications and we will then ensure that your name is removed from our mailing list.
HOW CAN YOU ACCESS AND CORRECT YOUR PERSONAL INFORMATION?
You may request access to any personal information we hold about you at any time by contacting us
(see the details below). Where we hold information that you are entitled to access, we will try to
provide you with suitable means of accessing it (for example, by mailing or emailing it to you). We
may charge you a fee to cover our administrative and other reasonable costs in providing the
information to you and, if so, the fees will be disclosed on our website. We will not charge for simply
making the request and will not charge for making any corrections to your personal information.
There may be instances where we cannot grant you access to the personal information we hold. For
example, we may need to refuse access if granting access would interfere with the privacy of others
or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for
any refusal.
If you believe that personal information we hold about you is incorrect, incomplete or inaccurate,
then you may request us to amend it. We will consider if the information requires amendment. If we
do not agree that there are grounds for amendment then we will add a note to the personal
information stating that you disagree with it.
WHAT IS THE PROCESS FOR COMPLAINING ABOUT A BREACH OF PRIVACY?
If you believe that your privacy has been breached, please contact us using the contact information
below and provide details of the incident so that we can investigate it. We will deal with the
complaint in accordance with our then current Complaints Handling Procedure.
DO WE DISCLOSE YOUR PERSONAL INFORMATION TO ANYONE OUTSIDE AUSTRALIA?
We may disclose personal information to our related bodies corporate and third party suppliers and
service providers located overseas for some of the purposes listed above. We take reasonable steps
to ensure that the overseas recipients of your personal information do not breach the privacy
obligations relating to your personal information.
We may disclose your personal information to entities located outside of Australia, including the
following:
Our related bodies corporate, located in a foreign country — China;
Our data hosting and other IT service providers, located in various countries;
Other third parties located in various foreign countries.
SECURITY
As our website is linked to the internet, and the internet is inherently insecure, we cannot provide any
assurance regarding the security of transmission of information you communicate to us online. We
also cannot guarantee that the information you supply will not be intercepted while being
transmitted over the internet. Accordingly, any personal information or other information which you
transmit to us online is transmitted at your own risk.
LINKS
Our website may contain links to other websites operated by third parties. We make no
representations or warranties in relation to the privacy practices of any third party website and we
are not responsible for the privacy policies or the content of any third party website. Third party
websites are responsible for informing you about their own privacy practices.
CONTACTING US
If you have any questions about this privacy policy, any concerns or a complaint regarding the
treatment of your privacy or a possible breach of your privacy, please use the contact link on our
website or contact our Privacy Officer using the details set out below.
We will treat your requests or complaints confidentially. Our representative will contact you within a
reasonable time after receipt of your complaint to discuss your concerns and outline options
regarding how they may be resolved. We will aim to ensure that your complaint is resolved in timely
and appropriate manner. Please contact us at pa@forgeproperty.com.au.
CHANGES TO OUR PRIVACY POLICY
We may change this privacy policy from time to time. Any updated versions of this privacy policy will
be posted on our website.
